{"id":5786,"date":"2024-09-30T06:38:25","date_gmt":"2024-09-30T06:38:25","guid":{"rendered":"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-do-not-service\/"},"modified":"2024-10-03T08:06:03","modified_gmt":"2024-10-03T08:06:03","slug":"p3-hvac-software-do-not-service","status":"publish","type":"post","link":"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-do-not-service\/","title":{"rendered":"Tuesday Tool Tip &#8211; P3 HVAC Software &#8211; Do Not Service"},"content":{"rendered":"<h2>HVAC Customer Management &#8211; Do No Service<\/h2>\n<p>P3 now has a Do Not Service (DNS) flag. Once the flag is set for a Customer, that Customer is highlighted throughout the software to alert admins, dispatchers and technicians that the customer should not be serviced.<\/p>\n<h2>How to Set the DNS Flag for a Customer<\/h2>\n<ul>\n<li>Go to the customer record for customer in question<\/li>\n<li>In the General Information section, click the Edit button<\/li>\n<li>Change the &#8220;Do Not Service&#8221; flag to &#8220;Yes&#8221;<\/li>\n<li>Save<\/li>\n<\/ul>\n<h2>How Do We Know a Customer is Do Not Service?<\/h2>\n<p>Once the setting for a Customer has been updated, the customer record will refresh. Notice how the whole record is now red, to indicate that the customer should no longer be serviced. At the top of the page, the words &#8220;DO NOT SERVICE&#8221; are bolded and in all-caps.<\/p>\n<h2>How DNS Customers Appear in Searches<\/h2>\n<p>Search on a Customer that is Do Not Service from either the short cut bar or the Customer List and that Customer will appear in the same red highlight.<\/p>\n<p>Similarly on the app, when the technician searches for a customer, it will appear in red as well. This will help in after-hours situation where the customer might slip through the normal safe guards.<\/p>\n<p>In addition, if a new Service Call is created for the Customer, it will also be highlighted in red. Please note, the software will not prevent a new service call from being created or any action for that matter. The goal is to simply warn everyone about the Customer&#8217;s current status.<\/p>\n<h3>Customer Report to Find All DNS Customers<\/h3>\n<p>In the Customer Report section, in the filter criteria, Do Not Service is now a searchable attribute to make it easy to find all customers in the software that have been flagged as Do Not Service.<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Change the Do Not Service Flag on Customer Record<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2844 size-full\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/do-not-service-customer-record-edit.jpg\" alt=\"How to Change the Do Not Service Flag on Customer Record\" width=\"837\" height=\"947\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>How the Customer Displays when the Customer is DNS<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2845 size-large\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Do-not-service-customer-record-1024x577.jpg\" alt=\"How the Customer Displays when the Customer is Flagged\" width=\"1024\" height=\"577\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Customer Search &#8211; DNS Customer in Results<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2846 size-full\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Do-not-service-search.jpg\" alt=\"How the Customer Search Shows a Do Not Service Customer in Results\" width=\"913\" height=\"444\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>How the Customer List Shows a DNS Customer<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2847 size-full\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/do-not-service-customer-list.jpg\" alt=\"How the Customer List Shows a Do Not Service Customer\" width=\"858\" height=\"741\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Create New Service Call Page Indicates a Customer is DNS<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-2848\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Do-not-service-create-new-call.jpg\" alt=\"\" width=\"742\" height=\"515\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>How to Search the Report for DNS Customers<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-2849\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/do-not-service-customer-report-1024x571.jpg\" alt=\"How to Search the Report for Do Not Service Customers\" width=\"1024\" height=\"571\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>App Customer Search with DNS Customers<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2851 size-large\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/App-Customer-List-Small-1024x342.png\" alt=\"App Display for Do Not Service\" width=\"1024\" height=\"342\" \/><\/p>\n<hr \/>\n<h2>About P3 HVAC Software<\/h2>\n<p>We encourage you to review our site and learn about how we help HVAC Companies operate more efficiently.\u00a0 \u00a0Please use this link to schedule a <a href=\"https:\/\/myweburls.com\/hvacbusiness\/lets-talk\/\">free demo of P3 HVAC Software<\/a>.\u00a0 Lastly, be sure to check in weekly as we will post a new Tool Tip each Tuesday.\u00a0 Lastly, current users of P3 HVAC Software, please be sure to join our <a href=\"https:\/\/www.facebook.com\/groups\/739653930048406\">Private Facebook Group<\/a> for great discussions with other HVAC Companies on how they are using the software for their HVAC business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HVAC Customer Management &#8211; Do No Service P3 now has a Do Not Service (DNS) flag. Once the flag is set for a Customer, that Customer is highlighted throughout the software to alert admins, dispatchers and technicians that the customer should not be serviced. How to Set the DNS Flag for a Customer Go to [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5167,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"slim_seo":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[329],"tags":[421,388,422,365,386,335],"class_list":["post-5786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tuesday-tool-tip","tag-do-not-service","tag-hvac-business-solutions","tag-hvac-customer-management","tag-hvac-software","tag-p3-software","tag-p3-hvac-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tuesday Tool Tip - P3 HVAC Software - Do Not Service<\/title>\n<meta name=\"description\" content=\"Excerpt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-do-not-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tuesday Tool Tip - P3 HVAC Software - Do Not Service\" \/>\n<meta property=\"og:description\" content=\"Excerpt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-do-not-service\/\" \/>\n<meta property=\"og:site_name\" content=\"HVAC Business Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hvacbusinesssolutions\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-30T06:38:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-03T08:06:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Do-not-service-create-new-call.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"742\" \/>\n\t<meta property=\"og:image:height\" content=\"515\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Brian Starzec\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Starzec\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-do-not-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-do-not-service\/\"},\"author\":{\"name\":\"Brian Starzec\",\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/#\/schema\/person\/6b9e09b2e6a0905b99227b395689c81f\"},\"headline\":\"Tuesday Tool Tip &#8211; 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