{"id":5805,"date":"2024-09-30T06:38:27","date_gmt":"2024-09-30T06:38:27","guid":{"rendered":"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-personalization-variables-tune-ups\/"},"modified":"2024-10-03T08:06:02","modified_gmt":"2024-10-03T08:06:02","slug":"p3-hvac-software-personalization-variables-tune-ups","status":"publish","type":"post","link":"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-personalization-variables-tune-ups\/","title":{"rendered":"Tuesday Tool Tip &#8211; Email Personalization Variables for Tune Ups"},"content":{"rendered":"<h2>Email Personalization Variables for Tune Ups and Online Dispatching<\/h2>\n<p>A couple weeks ago we discussed how Personalization variables can be used to send more customer-specific emails rather than generic emails.<\/p>\n<p>This week, we are discussing how the Personalization Variable can be used best in the Tune Up Reminder Email for those utilizing online Dispatching.<\/p>\n<h3>Online Calendar Overview<\/h3>\n<p>As a recap, each company using Online Dispatching is given a custom URL to link to their specific online calendar. This link is found in the Dispatching-Online Settings section, by clicking the General Settings link.<\/p>\n<p>Now, this link is a general link. Providing this link to a customer will allow them to book any service call type that you have enabled for your company&#8217;s online calendar.<\/p>\n<h3>2 Concerns with General Online Calendar Link for Tune Ups<\/h3>\n<p>However, with Tune Ups, there are two concerns with using the general link.<\/p>\n<p>One, the customer might accidentally select the wrong the call type. For example, instead of booking the &#8220;Tune Up&#8221;, they might accidentally select a &#8220;No Cool&#8221; call.<\/p>\n<p>Two, even if the customer selects the correct Tune Up call type, the software does not know that they are booking the specific tune up that is owed on their account.<\/p>\n<p>Here is what will ultimately happen in this situation.\u00a0 The Service Agreement counter will not update correctly because there is no connection between the customer&#8217;s specific tune up owed and the online calendar.<\/p>\n<h3>Advantage of Personalization Variable for Tune Ups<\/h3>\n<p>Now, when the Personalization Variable is used, the software knows you are looking for the customer to schedule the actual tune up owed. As a result, the link is different.\u00a0 Now, click the link and the online calendar automatically selects the appropriate Tune Up Service Call Type.<\/p>\n<p>Furthermore, the necessary behind the scenes coding has been set to make sure when this call is booked online and completed, that the service agreement counter is updated automatically.<\/p>\n<p>This is the best of all worlds.\u00a0 It saves the customer the step of selecting the correct service call type.\u00a0 In addition, it properly keeps track of the tune ups owed.<\/p>\n<p>To activate online dispatching or to learn more about it, please contact your account manager.\u00a0 Alternatively, please send a quick note to the Help Desk and somebody will call you back.<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Example Tune Up Reminder Email with General Online Dispatching Link<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2957 size-full\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Tune-Up-Email-General-Link.png\" alt=\"Tune Up Email - General Link\" width=\"740\" height=\"453\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Example Tune Reminder Email with Personalization Variable Link<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2958 size-full\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Tune-Up-Email-Personalization-Variable.png\" alt=\"Tune Up Email - Personalization Variable\" width=\"738\" height=\"398\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Online Calendar Display &#8211; General Link<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Customer must select the correct option and there is no tie to their specific tune up<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2959 size-large\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Calendar-Normal-Link-1024x616.png\" alt=\"Calendar - Normal Link\" width=\"1024\" height=\"616\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Online Calendar Display &#8211; Personalization Link<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Appointment Type pre-selected for Customer and there is a tie to the customer&#8217;s actual tune up<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2960 size-large\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Calendar-With-Personalization-Variable-Link-1024x605.png\" alt=\"Calendar - With Personalization Variable Link\" width=\"1024\" height=\"605\" \/><\/p>\n<hr \/>\n<h2>About P3 HVAC Software<\/h2>\n<p>We encourage you to review our site and learn about how we help HVAC Companies operate more efficiently.\u00a0 \u00a0Please use this link to schedule a <a href=\"https:\/\/myweburls.com\/hvacbusiness\/lets-talk\/\">free demo of P3 HVAC Software<\/a>.\u00a0 Lastly, be sure to check in weekly as we will post a new Tool Tip each Tuesday.\u00a0 Lastly, current users of P3 HVAC Software, please be sure to join our <a href=\"https:\/\/www.facebook.com\/groups\/739653930048406\">Private Facebook Group<\/a> for great discussions with other HVAC Companies on how they are using the software for their HVAC business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email Personalization Variables for Tune Ups and Online Dispatching A couple weeks ago we discussed how Personalization variables can be used to send more customer-specific emails rather than generic emails. This week, we are discussing how the Personalization Variable can be used best in the Tune Up Reminder Email for those utilizing online Dispatching. Online [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5223,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"slim_seo":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[329],"tags":[388,412,409,395,427,392,365,386,335,428],"class_list":["post-5805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tuesday-tool-tip","tag-hvac-business-solutions","tag-hvac-dispatching","tag-hvac-dispatching-display","tag-hvac-dispatching-software","tag-hvac-dispatching-zones","tag-hvac-service-agreements","tag-hvac-software","tag-p3-software","tag-p3-hvac-software","tag-personalization-variables"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tuesday Tool Tip - Email Personalization Variables for Tune Ups<\/title>\n<meta name=\"description\" content=\"Excerpt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-personalization-variables-tune-ups\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tuesday Tool Tip - Email Personalization Variables for Tune Ups\" \/>\n<meta property=\"og:description\" content=\"Excerpt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-personalization-variables-tune-ups\/\" \/>\n<meta property=\"og:site_name\" content=\"HVAC Business Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hvacbusinesssolutions\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-30T06:38:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-03T08:06:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Calendar-With-Personalization-Variable-Link.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1086\" \/>\n\t<meta property=\"og:image:height\" content=\"642\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brian Starzec\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Starzec\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-personalization-variables-tune-ups\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-personalization-variables-tune-ups\/\"},\"author\":{\"name\":\"Brian Starzec\",\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/#\/schema\/person\/6b9e09b2e6a0905b99227b395689c81f\"},\"headline\":\"Tuesday Tool Tip &#8211; 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