{"id":5887,"date":"2024-09-30T06:38:40","date_gmt":"2024-09-30T06:38:40","guid":{"rendered":"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-email-log\/"},"modified":"2024-10-03T08:06:02","modified_gmt":"2024-10-03T08:06:02","slug":"p3-hvac-software-email-log","status":"publish","type":"post","link":"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-email-log\/","title":{"rendered":"Tuesday Tool Tip &#8211; Email Log"},"content":{"rendered":"<h2>Email Log<\/h2>\n<p>Ever have a customer call to say they didn&#8217;t get an email? Well, with the Email Log Report, you can see the details of email if it has in fact bounced.<\/p>\n<p>The Email Log is found under the Reports section of the Command Center. On this report you will see either a green check mark or a red &#8220;x&#8221;.<\/p>\n<p>The green check mark indicates that the email has been sent successfully and has not bounced. If it has bounced, meaning not delivered, a red &#8220;x&#8221; will display. Simply hover over the red &#8220;x&#8221; to see the status.<\/p>\n<p>In the screenshot below, the red &#8220;x&#8221; in the Email Log has the message of &#8220;Not delivering to previously bounced address.&#8221;\u00a0 \u00a0This particular message means that P3 tried to send email to the email address before and it bounced.\u00a0 \u00a0Once an email bounces, then we do not attempt to send the email again as it will hurt and lower our Internet reputation.<\/p>\n<p>In this particular situation, two things need to happen.\u00a0 One, contact the P3 Help Desk.\u00a0 We will reset the email status on our side and provide instructions on how to have the Customer whitelist our email.\u00a0 Two, send the Customer those instructions to whitelist our email address to ensure future delivery.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Email Log\u00a0<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3313 size-full\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Email-Log.png\" alt=\"Email Log\" width=\"859\" height=\"538\" \/><\/p>\n<hr \/>\n<p style=\"text-align: center;\"><strong>Failed Email Example<\/strong><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3314 size-full\" src=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Email-Log-Details.png\" alt=\"Email Log Details\" width=\"858\" height=\"552\" \/><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>About P3 HVAC Software<\/h2>\n<p>We encourage you to review our site and learn about how we help HVAC Companies operate more efficiently.\u00a0 \u00a0Please use this link to schedule a <a href=\"https:\/\/myweburls.com\/hvacbusiness\/lets-talk\/\">free demo of P3 HVAC Software<\/a>.\u00a0 Lastly, be sure to check in weekly as we will post a new Tool Tip each Tuesday.\u00a0 Lastly, current users of P3 HVAC Software, please be sure to join our <a href=\"https:\/\/www.facebook.com\/groups\/739653930048406\">Private Facebook Group<\/a> for great discussions with other HVAC Companies on how they are using the software for their HVAC business.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email Log Ever have a customer call to say they didn&#8217;t get an email? Well, with the Email Log Report, you can see the details of email if it has in fact bounced. The Email Log is found under the Reports section of the Command Center. On this report you will see either a green [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5422,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"slim_seo":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[329],"tags":[448,398,388,365,386,335],"class_list":["post-5887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tuesday-tool-tip","tag-email-log","tag-email-log-report","tag-hvac-business-solutions","tag-hvac-software","tag-p3-software","tag-p3-hvac-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v23.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tuesday Tool Tip - Email Log<\/title>\n<meta name=\"description\" content=\"Excerpt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-email-log\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tuesday Tool Tip - Email Log\" \/>\n<meta property=\"og:description\" content=\"Excerpt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-email-log\/\" \/>\n<meta property=\"og:site_name\" content=\"HVAC Business Solutions\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hvacbusinesssolutions\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-30T06:38:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-03T08:06:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/myweburls.com\/hvacbusiness\/wp-content\/uploads\/2024\/09\/Email-Log-Details.png\" \/>\n\t<meta property=\"og:image:width\" content=\"858\" \/>\n\t<meta property=\"og:image:height\" content=\"552\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brian Starzec\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Starzec\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-email-log\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/p3-hvac-software-email-log\/\"},\"author\":{\"name\":\"Brian Starzec\",\"@id\":\"https:\/\/myweburls.com\/hvacbusiness\/#\/schema\/person\/6b9e09b2e6a0905b99227b395689c81f\"},\"headline\":\"Tuesday Tool Tip &#8211; 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