{"id":1678,"date":"2024-11-13T07:18:27","date_gmt":"2024-11-13T07:18:27","guid":{"rendered":"https:\/\/myweburls.com\/platinumair\/?page_id=1678"},"modified":"2024-12-31T11:54:05","modified_gmt":"2024-12-31T11:54:05","slug":"common-questions-repairs","status":"publish","type":"page","link":"https:\/\/myweburls.com\/platinumair\/common-questions-repairs\/","title":{"rendered":"Common Questions\/Repairs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; module_class=&#8221;top-section-spacing&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0.65) 0%|rgba(0,0,0,0.65) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/myweburls.com\/platinumair\/wp-content\/uploads\/2024\/12\/dirty-filter-banner-img.webp&#8221; background_position=&#8221;top_center&#8221; custom_padding=&#8221;200px||200px||true|false&#8221; custom_padding_tablet=&#8221;80px||80px||true|false&#8221; custom_padding_phone=&#8221;50px||50px||true|false&#8221; background_last_edited=&#8221;on|desktop&#8221; background_position_tablet=&#8221;top_center&#8221; background_vertical_offset_tablet=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;background-position: center top!important;&#8221; custom_css_main_element_phone=&#8221;background-position: center top!important;&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Big Shoulders Text|800||on|||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;62px&#8221; header_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||30px||false|false&#8221; custom_margin_tablet=&#8221;||0px||false|false&#8221; custom_margin_phone=&#8221;||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Common Questions\/Repairs<\/h1>\n<p>[\/et_pb_text][dsm_button button_one_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijc0NCJ9fQ==@&#8221; button_two_text=&#8221;801-226-9060&#8243; button_two_url_type=&#8221;phone&#8221; button_two_phone_number=&#8221;801-226-9060&#8243; button_two_tooltip=&#8221;on&#8221; button_two_tooltip_content=&#8221;Call \/ Text Us&#8221; button_alignment=&#8221;center&#8221; 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_module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Filter Maintenance&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h3&#8243; title_font=&#8221;Big Shoulders Display|700|||||||&#8221; title_text_color=&#8221;#78B01A&#8221; title_font_size=&#8221;32px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;26px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_accordion open_toggle_background_color=&#8221;#F2F2F6&#8243; closed_toggle_background_color=&#8221;#F2F2F6&#8243; toggle_icon=&#8221;&#x4c;||divi||400&#8243; icon_color=&#8221;#E4037A&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#000000&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;Big Shoulders Display|700|||||||&#8221; toggle_font_size=&#8221;24px&#8221; toggle_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; body_line_height=&#8221;1.8em&#8221; body_link_line_height=&#8221;1.8em&#8221; toggle_font_size_tablet=&#8221;22px&#8221; toggle_font_size_phone=&#8221;20px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;17px&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;When was the last time you changed your filter?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Was the filter dirty? Did you replace it before your problem started? If you replaced it after your problem started, did you turn your system off for a significant amount of time (12-24 hours) and did you make sure there was no frost on the copper line coming into your home from your condenser unit outside? If there was no visible frost, you waited a significant amount of time, you changed your filter, and your system is still not working we recommend a Platinum Technician come take a look!<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Did You Change Your Filter?&#8230; Here\u2019s Why It Matters&#8230;&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]Changing your HVAC filter is one of the easiest yet most important things you can do to keep your system running smoothly. The air filter traps dust, dirt, and allergens, preventing them from clogging your system and circulating in your home.[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why is Changing Your Filter Important?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>A clean filter ensures your HVAC system operates efficiently and protects it from unnecessary wear and tear. Here\u2019s why it\u2019s so important:<\/p>\n<ul>\n<li><strong>Improved Airflow:<\/strong> A clean filter allows air to flow freely, ensuring your system doesn\u2019t have to work harder to heat or cool your home.<\/li>\n<li><strong>Better Indoor Air Quality:<\/strong> Filters trap dust, pollen, pet dander, and other particles, keeping the air in your home cleaner and healthier.<\/li>\n<li><strong>Lower Energy Bills:<\/strong> A dirty filter restricts airflow, making your system work harder and increasing energy consumption.<\/li>\n<li><strong>Extended Equipment Life:<\/strong> By preventing dirt and debris from entering your HVAC system, you reduce the risk of costly repairs or premature system failure.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Problems a Dirty Filter Can Cause&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>If your filter is dirty or clogged, it can lead to several issues, including:<\/p>\n<ul>\n<li><strong>Reduced Efficiency:<\/strong> Your system struggles to move air, wasting energy and money.<\/li>\n<li><strong>Uneven Heating or Cooling:<\/strong> Poor airflow can create hot or cold spots in your home.<\/li>\n<li><strong>Increased Repairs:<\/strong> Dirty filters can cause parts like the blower motor or compressor to overwork, leading to breakdowns.<\/li>\n<li><strong>Frozen Coils:<\/strong> Restricted airflow can cause the evaporator coils to freeze, stopping your system from working entirely.<\/li>\n<li><strong>Poor Air Quality:<\/strong> A dirty filter lets dust, allergens, and other pollutants circulate in your home.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How Often Should You Change Your Filter?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The frequency depends on factors like your system, home environment, and filter type:<\/p>\n<ul>\n<li><strong>Every 1-3 Months:<\/strong> Most standard filters should be replaced every 1-3 months.<\/li>\n<li><strong>Monthly:<\/strong> If you have pets, allergies, or live in a dusty area, check and replace your filter monthly.<\/li>\n<li><strong>Seasonally:<\/strong> For systems used occasionally, such as a vacation home, replace the filter at least seasonally.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Safety Concerns&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h3&#8243; title_font=&#8221;Big Shoulders Display|700|||||||&#8221; title_text_color=&#8221;#78B01A&#8221; title_font_size=&#8221;32px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;26px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_accordion open_toggle_background_color=&#8221;#F2F2F6&#8243; closed_toggle_background_color=&#8221;#F2F2F6&#8243; toggle_icon=&#8221;&#x4c;||divi||400&#8243; icon_color=&#8221;#E4037A&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#000000&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;Big Shoulders Display|700|||||||&#8221; toggle_font_size=&#8221;24px&#8221; toggle_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; body_line_height=&#8221;1.8em&#8221; body_link_line_height=&#8221;1.8em&#8221; toggle_font_size_tablet=&#8221;22px&#8221; toggle_font_size_phone=&#8221;20px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;17px&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Do You Smell Gas?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>If the answer is Yes!<\/span><\/p>\n<ol>\n<li><span>Leave the area immediately \u2013 don\u2019t turn on lights, appliances, or anything that could cause a spark.<br \/><\/span><\/li>\n<li><span>Avoid using phones until you are safely outside.<br \/><\/span><\/li>\n<li><span>Call your gas company or 911 from a safe distance to report the leak.<br \/><\/span><\/li>\n<li><span>Do not re-enter your home until it\u2019s been inspected and declared safe.<\/span><\/li>\n<\/ol>\n<p><span>Safety first \u2013 act quickly and cautiously. After, if a repair is needed, we are here to help!<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Power Issues&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h3&#8243; title_font=&#8221;Big Shoulders Display|700|||||||&#8221; title_text_color=&#8221;#78B01A&#8221; title_font_size=&#8221;32px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;26px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_accordion open_toggle_background_color=&#8221;#F2F2F6&#8243; closed_toggle_background_color=&#8221;#F2F2F6&#8243; toggle_icon=&#8221;&#x4c;||divi||400&#8243; icon_color=&#8221;#E4037A&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#000000&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;Big Shoulders Display|700|||||||&#8221; toggle_font_size=&#8221;24px&#8221; toggle_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; body_line_height=&#8221;1.8em&#8221; body_link_line_height=&#8221;1.8em&#8221; toggle_font_size_tablet=&#8221;22px&#8221; toggle_font_size_phone=&#8221;20px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;17px&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;What Should I Do If There Is No Power to My System?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; body_ul_item_indent=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Follow these steps to determine if the issue is a tripped breaker or requires a repair:<\/p>\n<ol>\n<li><strong> Check the Breaker Panel<\/strong>\n<ul>\n<li>Look for a breaker that is in the middle position or has flipped to off.<\/li>\n<li>Reset it by turning it fully off, then back to on.<\/li>\n<\/ul>\n<\/li>\n<li><span><strong>Test the System<\/strong><br \/><\/span>\n<ul>\n<li>If the HVAC system turns back on and runs normally, it was likely just a tripped breaker.<\/li>\n<li>If the breaker trips again immediately or shortly after, there may be an underlying issue.<\/li>\n<\/ul>\n<\/li>\n<li><span><strong>Signs You Need a Repair:<\/strong><br \/><\/span>\n<ul>\n<li>Breaker keeps tripping.<\/li>\n<li>Strange noises, smells, or system failure.<\/li>\n<li>No power even after resetting the breaker.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span>If the breaker continues to trip, Platinum Air is here to help.<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Heating Problems&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h3&#8243; title_font=&#8221;Big Shoulders Display|700|||||||&#8221; title_text_color=&#8221;#78B01A&#8221; title_font_size=&#8221;32px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;26px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_accordion open_toggle_background_color=&#8221;#F2F2F6&#8243; closed_toggle_background_color=&#8221;#F2F2F6&#8243; toggle_icon=&#8221;&#x4c;||divi||400&#8243; icon_color=&#8221;#E4037A&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#000000&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;Big Shoulders Display|700|||||||&#8221; toggle_font_size=&#8221;24px&#8221; toggle_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; body_line_height=&#8221;1.8em&#8221; body_link_line_height=&#8221;1.8em&#8221; toggle_font_size_tablet=&#8221;22px&#8221; toggle_font_size_phone=&#8221;20px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;17px&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Do I Have a Pilot Light? How Can I Tell If It&#8217;s Out?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; body_ul_item_indent=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ol>\n<li><strong>Check for a Flame<\/strong>\n<ul>\n<li>Look at your furnace or water heater\u2019s pilot light area (typically behind a small access panel).<\/li>\n<li>If you don\u2019t see a small blue flame, the pilot light is out.<\/li>\n<\/ul>\n<\/li>\n<li><strong>No Heat or Hot Water<\/strong>\n<ul>\n<li>If your system isn\u2019t producing heat or hot water, the pilot light could be the cause.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Check for Gas Smell<\/strong>\n<ul>\n<li>If you smell gas, leave the area immediately and call for professional help.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What to Do If the Pilot Light is Out?&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<ul>\n<li>If you feel comfortable to do so, follow the manufacturer\u2019s instructions to relight it.<\/li>\n<li>If it keeps going out, there may be an issue with the thermocouple or gas supply. Contact Platinum Air l for assistance.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Thermostat Issues&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h3&#8243; title_font=&#8221;Big Shoulders Display|700|||||||&#8221; title_text_color=&#8221;#78B01A&#8221; title_font_size=&#8221;32px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; title_font_size_tablet=&#8221;28px&#8221; title_font_size_phone=&#8221;26px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_accordion open_toggle_background_color=&#8221;#F2F2F6&#8243; closed_toggle_background_color=&#8221;#F2F2F6&#8243; toggle_icon=&#8221;&#x4c;||divi||400&#8243; icon_color=&#8221;#E4037A&#8221; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;28px&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#000000&#8243; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;Big Shoulders Display|700|||||||&#8221; toggle_font_size=&#8221;24px&#8221; toggle_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#000000&#8243; body_font_size=&#8221;18px&#8221; body_line_height=&#8221;1.8em&#8221; body_link_line_height=&#8221;1.8em&#8221; toggle_font_size_tablet=&#8221;22px&#8221; toggle_font_size_phone=&#8221;20px&#8221; toggle_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;17px&#8221; body_font_size_phone=&#8221;16px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Why Isn&#8217;t My HVAC System Responding?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; body_ul_item_indent=&#8221;40px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Signs Your Thermostat Batteries Need to Be Replaced:<\/p>\n<ol>\n<li><strong>Blank Screen or Low Battery Warning<\/strong>\n<ul>\n<li>Many thermostats display a \u201cLow Battery\u201d message or symbol.<\/li>\n<li>If the screen is blank or unresponsive, the batteries may be dead.<\/li>\n<\/ul>\n<\/li>\n<li><strong>HVAC System Isn\u2019t Responding<\/strong>\n<ul>\n<li>If your system doesn\u2019t turn on or follow temperature settings, weak batteries could be the issue.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Unusual Behavior<\/strong>\n<ul>\n<li>Temperature readings are inaccurate.<\/li>\n<li>The thermostat resets or loses programming.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Tip: Replace thermostat batteries once a year to avoid surprises. If problems persist, it may be a wiring or system issue.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;22px&#8221; text_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; width_last_edited=&#8221;on|tablet&#8221; width_tablet=&#8221;100%&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;20px&#8221; text_font_size_phone=&#8221;18px&#8221; link_text_color=&#8221;#E4037A&#8221; text_text_color=&#8221;#000000&#8243; width_phone=&#8221;100%&#8221;]<\/p>\n<p><span>These are common solutions; however, if you are unsure or uncomfortable implementing them, please don\u2019t hesitate to <a href=\"https:\/\/myweburls.com\/platinumair\/contact-us\/\">contact us<\/a>. We\u2019re always happy to assist. Please note that Platinum Air is not responsible for any damage or injury resulting from attempted repairs or adjustments.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; bottom_divider_color=&#8221;#f2f2f6&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; z_index__hover_enabled=&#8221;on|desktop&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; custom_padding_tablet=&#8221;0px||0px||true|false&#8221; custom_padding_phone=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/myweburls.com\/platinumair\/wp-content\/uploads\/2024\/08\/platinum-air-graphic.webp&#8221; alt=&#8221;Platinum air graphic&#8221; title_text=&#8221;Platinum air graphic&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;30%&#8221; width_tablet=&#8221;50%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#78B01A&#8221; background_image=&#8221;https:\/\/myweburls.com\/platinumair\/wp-content\/uploads\/2024\/08\/bg-pattern-3.png&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; top_divider_height_tablet=&#8221;&#8221; top_divider_height_phone=&#8221;50px&#8221; top_divider_height_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||25px||false|false&#8221; custom_padding_tablet=&#8221;||25px||false|false&#8221; custom_padding_phone=&#8221;0px||25px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; text_text_color__hover=&#8221;#266B1C&#8221; text_text_color__hover_enabled=&#8221;on|desktop&#8221; text_font_size_tablet=&#8221;17px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; header_2_font=&#8221;Big Shoulders Text|800||on|||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;55px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_2_font_size_tablet=&#8221;40px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Need Financing Help?<\/h2>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.goodleap.dev\/platinumairinc\/101aa43d-2a47-4e49-90e1-1bfed851e4fd&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;apply now&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;contact-btn&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;20px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#E4037A&#8221; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;0px&#8221; button_letter_spacing=&#8221;1px&#8221; button_font=&#8221;Big Shoulders Text|700||on|||||&#8221; button_icon=&#8221;&#x24;||divi||400&#8243; custom_margin=&#8221;|||6px|false|false&#8221; custom_padding=&#8221;8px||8px||false|false&#8221; button_text_size_tablet=&#8221;18px&#8221; button_text_size_phone=&#8221;16px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover_enabled=&#8221;off|hover&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#FFFFFF&#8221; button_bg_enable_color__hover=&#8221;on&#8221; button_text_color__hover_enabled=&#8221;on|hover&#8221; button_text_color__hover=&#8221;#E4037A&#8221; button_border_width__hover_enabled=&#8221;on|hover&#8221; button_border_width__hover=&#8221;1px&#8221; button_border_color__hover_enabled=&#8221;on|hover&#8221; button_border_color__hover=&#8221;#E4037A&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common Questions\/Repairs<div class=\"et_pb_module dsm_button dsm_button_0 et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"et_pb_button_module_wrappers dsm_button_0_wrapper et_pb_button_alignment_center et_pb_module\">\n\t\t\t\t<div class=\"dsm_button_two dsm-tooltip dsm-tooltip-fade\" data-dsm-tooltip=\"Call \/ Text Us\" data-dsm-tooltip-placement=\"top\" data-dsm-tooltip-size=\"regular\"><a class=\"et_pb_button et_pb_button_two et_pb_custom_button_icon et_pb_bg_layout_light dsm-none \"  href=tel:801-226-9060 data-icon=\"&#xf095;\" data-dsm-lightbox-id=\"dsm_button_two_lightbox dsm_button_0\"><span>801-226-9060<\/span><\/a><\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Was the filter dirty? Did you replace it before your problem started? If you replaced it after your problem started, did you turn your system off for a significant amount of time (12-24 hours) and did you make sure there was no frost on the copper line coming into your home from your condenser unit outside? If there was no visible frost, you waited a significant amount of time, you changed your filter, and your system is still not working we recommend a Platinum Technician come take a look!Changing your HVAC filter is one of the easiest yet most important things you can do to keep your system running smoothly. The air filter traps dust, dirt, and allergens, preventing them from clogging your system and circulating in your home.A clean filter ensures your HVAC system operates efficiently and protects [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/pages\/1678"}],"collection":[{"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/comments?post=1678"}],"version-history":[{"count":20,"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/pages\/1678\/revisions"}],"predecessor-version":[{"id":3066,"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/pages\/1678\/revisions\/3066"}],"wp:attachment":[{"href":"https:\/\/myweburls.com\/platinumair\/wp-json\/wp\/v2\/media?parent=1678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}